Complaints Mechanism

One of the initiatives of Punjab Police is the establishment of an integrated IGP Police Complaint Center. Previously the complaints were received through post or a person had to travel to the conceived office to submit his complaint in person at the Inspector General of Police office. This initiative aims at receiving complaints through SMS and voice calls on a short code (1787). Moreover, complaints are also received online as well as through emails.
A dedicated team of young IT professionals has been deputed to handle these complaints in an expeditious manner. The system is highly interactive and the complainant is kept in the loop till the disposal of the complaint. The complainant can view the progress of his complaint online and can send his feedback at any moment, online or through SMS.
Following type of complaints are entertained at the IGP Complaints Center:

• Non-Registration of FIRs
• Registration of false FIR
• Faulty investigations
• Illegal detentions
• Arrests of innocent persons  
• Slackness in Duty  
• Demand of illegal gratification

All complaints are sent to senior rank officers for due action. These are not marked to an officer below the rank of a Sub Divisional Police officer who is bound to call the complainant by himself within 8 hours and report to the IGP Complaints center that he has made contact with the complainant. Moreover, these officers have to send their final reports within stipulated timelines. For complaints of Illegal detentions and demand of illegal gratification the replies have to be submitted within 24 hours. Similarly, for complaints of Non-Registration of FIRs and Arrests of innocent persons the replies have to be submitted within 72 hours, and for rest of the types of complaints the reports are to be submitted within two weeks.

For online compliant link is here

Prime Minsiter's Performance Delivery Unit (PMDU)

The Prime Minister’s office has revamped its Delivery Unit so as to make it more efficient and improve its effectiveness. The purpose of this reorganization is to facilitate the general public, Overseas Pakistanis and the Foreigners to ensure prompt redressal of grievances. Additionally, Pakistan Citizen Portal is an (online) Integrated Citizen Grievances Redressal System connecting all government organizations both at Federal and Provincial levels. The system serves as a carrier of complaints to their respective offices across Pakistan. Three colour coded scheme has been introduced in this system to ensure efficiency in disposal of matter pertaining to public service delivery.

Link: https://www.citizenportal.gov.pk

CM Complaints

Public can submit their applications regarding any issue in the CM’s Complaint Cell. Online Chief Minister’s Complaint Cell can be reached by opening the following link.

Link: Cheif Minister's Complain Cell

Public can view complaints status on the official website.